Asda Supermarket, West Green

Services and Facilities

The Asda supermarket in West Green contains:

• a pharmacy (with its own phone number: 01293 663410)
• a collection point for orders booked in advance
• Timpsons: key-cutting, phone repairs, etc
• McDonalds
• a post box (just inside the main entrance)
• a photo booth (ditto)
• a Coinstar machine (ditto)
• baby-changing facilities
• a disabled toilet
• mobility scooters
• hearing loops
• recycling bins in the car park

Opening Hours

Supermarket

• Monday to Friday: 06.00 to midnight
• Saturday: 06.00 to 22.00
• Sunday: 10.30 to 16.30

Pharmacy

• Monday to Saturday: 09.00 to 21.00
• Sunday: 10.30 to 16.30

Timpsons

• Monday to Saturday: 09.00 to 18.00
• Sunday: 10.30 to 16.30

Deliveroo and Uber Eats

Orders for delivery by Deliveroo and Uber Eats can be placed:

• Monday to Saturday: 08.00 to 20.30
• Sunday: 08.00 to 16.00

Customer Experience

Staffing and Machines

Asda contains plenty of checkouts, but it is rare for more than two to be staffed at any one time. As for the self-service checkouts, their placement and signage makes it difficult to tell whether a distant self-service checkout is in use or vacant, whether it accepts cash or not, and even whether it is working or out of order (there’s usually at least one that’s out of order).

Sanity Hour

On the plus side, Asda in Crawley offers a sanity hour, between 2pm and 3pm, Mondays to Thursdays, when the piped noise pollution over the tannoy system is eliminated, with the exception of emergency announcements. (At the time of writing, Tesco in Three Bridges also offers a sanity hour.)

Car Parking

Asda’s car park in Crawley is free for the first hour.

After that, things get complicated. Asda’s website doesn’t mention anything about the parking system, and the signs in the car park are not clear, either through design or incompetence. Here is one of the signs:

It seems that if you want to stay longer than one hour at Asda’s car park, you have two options:

• Spend £25 or more, obtain a ‘parking voucher’ (presumably from a cashier), and scan the voucher at the black payment kiosk that’s close to the right-hand door as you walk out of the shop (if you walk out of the left-hand door, you may not notice the kiosk). You will presumably have to enter your car’s registration number, which will have been taken by ANPR cameras as you drove in.
• Alternatively, pay £1 for an additional 30 minutes, or £2 for an additional hour. Presumably you do this at the black payment kiosk, or you may be able to pay a cashier inside the supermarket; the signs don’t mention anything about how to pay for this additional time.

Those who overstay their welcome will be liable for a £70 ‘Parking Charge’ courtesy of Parking Eye Ltd. Note that although the signs say ‘PAY ON EXIT’ in large capital letters, you pay on exiting the shop, not the car park.

The parking system at Asda in Crawley has changed a few times over the years, and the information given here may change again without notice. If you’re planning to stay for more than one hour, you should check the signs in the car park before you do your shopping, or ask an assistant inside the shop, just to be on the safe side.

Asda’s Crawley branch is within walking distance of the railway station and the main town-centre shops, so it is understandable that the company wants to discourage commuters and other non-customers from taking advantage of its car park. Nevertheless, they could do a better job of explaining their parking system to those who do shop at Asda.

Petrol, Diesel, and Electric Car Charging

The Asda supermarket in Crawley does not contain either a petrol station or electric charging points for cars. Asda operates two petrol stations in the Crawley area:

Balcombe Road, Pound Hill, RH10 7RU

• Fuel: petrol and diesel only
• Open every day from 07.00 to 22.00
• Also contains: Costa Coffee, Amazon parcel collection point, cash machine (ATM)
• Contact phone number: 01293 378840

Copthorne Common, RH10 3LF

• Fuel: petrol and diesel only
• Open every day, 24 hours
• Also contains: Greggs bakery, Amazon parcel collection point, cash machine
• Contact phone number: 01342 714695

Nearby Supermarkets with Petrol Stations

• Sainsbury’s, West Green
• Tesco, Three Bridges

Location

Asda is situated just west of the lower part of the High Street in Crawley town centre. The supermarket was built on the site of Vine Cottage, the home of the nineteenth-century writer, Mark Lemon.

Access by Car

If you are arriving by car for the first time, please note that both entrances to Asda in Crawley are on one-way streets. The main entrance can only be accessed by driving northward from the southern part of the High Street onto the A2219. The side entrance on Ifield Road can only be accessed by driving westward.

Access by Bus and Train

Asda is only a short walk from Crawley bus and railway stations. Metrobus route 23, which runs from Worthing to Crawley bus staion via Horsham, Kilnwood Vale, Bewbush and Southgate, stops close to Asda’s Ifield Road entrance. For timetables, a map, and live updates, see https://www.metrobus.co.uk/services/MB/23.